Terms of website use & Privacy Policy
Please read these terms of use carefully before you start to use our website. By using our website, you indicate that you accept these terms of use and that you agree to abide by them together with our Privacy Policy. If you do not agree to these terms of use, please refrain from using our website.
1. About Us
Sync is part of the Platinum Holdings Ltd.
2. Accessing our website
We reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if, for any reason, our site is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms and that they comply with them.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence – for which you will be reported.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
3. Information about you and visits to our website
We process information about you in accordance with our privacy policy. By using our site, you consent to such processing in the understanding that all data provided by you is accurate.
We use cookies in accordance with our cookie policy. By using this website, you consent to the processing of data through cookies in the manner and for those purposes set out in our cookie policy.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, appearance, logo and graphics. Reproduction is prohibited unless explicit permission has been granted by us.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
4. Links to other websites
Our website may contain links to other websites of interest. Once you have used these links to leave our website, you should note that we do not have any control over the content of function of the other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting other sites as these sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
5. Linking to our site
You may link to our website, provided you do so in a fair and legal manner that does not damage or take advantage of our business reputation. You must not suggest any form of association, approval or endorsement on our part where this link does not exist.
Our website must not be framed on any other website. We reserve the right to withdraw linking permission at any time, whereupon you shall immediately remove all links of any kind to our site without notice.
If you wish to make any use of material on our website other than what has been stated here, please email your request to hello@syncmethod.co
6. Variations
We reserve the right to these terms of use at any time by amending this webpage. You should check this page from time to time to take notice of any changes we may have made. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.
Sync is part of Platinum Pilates, the trading name of Platinum Holdings Ltd. This Privacy Policy sets out our privacy practices.
Please take the time to review this Privacy Policy carefully as it tells you how your personal information will be treated by us.
By using any Sync services, you unconditionally agree to be bound by this Privacy Policy.
Platinum Pilates wants to offer you the best possible internet experience. Consequently, additional functions, features, products or services are incorporated into the website from time to time. This and our commitment to protecting the privacy of your personal information may result in periodic changes to this Privacy Policy.
As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.
Any questions regarding our Privacy Policy should be directed to Platinum Pilates.
Personal Data we Process
Information is collected to administer your account with us, and to provide you with our service(s).
The following personal information is collected:
Your name, email address, gender, birth date, address, mobile phone number, preferred studio location, emergency contact information, family member information.
We may ask you for this information, Certain information is collected automatically, as described later in this Privacy Policy.
How Is your Personal Data Collected?
We cannot provide services to you without having Personal Data by the nature of the industry, therefore in accepting our terms of service by way of purchasing services, you are consenting to your personal data being collected and stored by Sync.
Contact forms
We will collect your name and email address if you use the contact forms on our website. The information is emailed to us and forwarded to the relevant staff member to be used by us to process your query.
Newsletter signup forms
Should you consent to subscribing to our e-newsletters your name and email address are collected using our email subscription software ‘Mailchimp’. That information is held by Mailchimp servers and is used to email you our e-newsletters. You may unsubscribe from our e-newsletter at any time by clicking on the link in the footer of the email.
How We Use Your Personal Data
We may use your personal information to:
enable your use of the services at Sync
send statements, invoices and payment reminders to you, and collect payments from you;
send you non-marketing commercial communications (should you consent)?
send you email notifications about classes, appointments and events
send you our email newsletter, if you have requested it
deal with enquiries and complaints made by or about you relating to our business
keep our website secure and prevent fraud Not sure what scenario this covers
We will share information with our payment services provider, Stripe, only to the extent necessary for the purposes of processing payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
Disclosures of your Personal Data
We may disclose your personal information to any of our employees, teachers, physiotherapists, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
We may disclose your personal information: to the extent that we are required to do so by law in connection with any ongoing or prospective legal proceedings.
In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling.
Except as provided in this policy, we will not provide your personal information to third parties
International data transfers
Information that we collect may be stored and processed in and transferred between any of the countries in which our cloud-based storage operates.
Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: including the United States of America
You expressly agree to the transfers of personal information described in this Section.
Data Security
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
All personal information you provide is stored on secure servers.
All electronic financial transactions entered into through the booking system will be protected by encryption technology.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping the password you use for accessing the booking system confidential; we will not ask you for your password
Retaining Your Data
This Section sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
Notwithstanding the other provisions of this Section, we will retain documents (including electronic documents) containing personal data:
to the extent that we are required to do so by law;
if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
for medical purposes for a minimum of 6 years.
Your Legal Rights
You may request us to provide you with any personal information we hold about you;
The request can be made electronically to hello@syncmethod.co and by telephone to 01-278 9313.
The supply of appropriate evidence of your identity – including name, address, phone number, DOB, Next Of Kin, Email Address, Client ID may be requested.
Requests will be dealt with within one month.
You may instruct us at any time not to process your personal information for marketing purposes. You have the right to instruct us to amend any inaccurate information rectified at any time. You also have the right to be forgotten into a right of erasure where it is legally possible for us to do so.
You have the right to lodge a complaint with the Irish Data Protection Commission (info@dataprotection.ie) or your local supervisory authority if you consider that the processing of your personal data infringes GDPR.